webshop questions

FAQ

HOW MUCH ARE DELIVERY COSTS?
Netherlands 5,95 euro
Europe 8,50 euro
Worldwide 17,00 euro

HOW LONG DO I HAVE TO RETURN AN ITEM?
If you are not satisfied with your purchase, you have 15 days from the shipped date to return your order to us for a refund. Items returned must be unworn and in resalable condition. You do have to pay the postage costs.

HOW DO I RETURN ANY ITEMS?
All orders placed on restored.nl can be returned via:

POST – You can send the item(s) back to us

Restored
Haarlemmerdijk 39
1013 KA, Amsterdam
The Netherlands

or
SHOP – Items can be returned to the Restored Amsterdam shop. Along with the item you wish to exchange and order receipt.

FAULTY ITEMS
Please carefully check your items once they have arrived. Should you receive a faulty/damaged item please email us at info@restored.nl stating your order number and the nature of the fault.
We will refund the postage cost you incur to return the item (up to the value of €12)

EXCHANGES
Unfortunately we are unable to process exchanges for items purchased online and returned to our shop. You will have to send the item back to us for a refund to be processed, and place a new order for the alternate item.
Alternatively, you may exchange your item at the Restored Amsterdam shop. Along with the item you wish to exchange and order receipt.

RETURNS BY POST
To return an online purchase, please follow these instructions:
Please send your parcel to:

Restored
Haarlemmerdijk 39
1013 KA, Amsterdam
The Netherlands

We recommend you send your return using a trackable method! Until we receive your return to our shop, the items and their condition are your responsibility.

We will send you an email to confirm your return has been received and refund processed. Your refund will be credited back via the original method of payment. Please allow up to 3-5 days for your refund to appear on your bank statement. Delivery Charges are non-refundable.

info@restored.nl
+31 (0)20 337 6473